---
title: "Trust — Divyavyoma"
description: "Where your data sits, what we commit to in writing, and what we will not promise. Jurisdiction, recovery objectives, response targets and your exit."
url: "https://divyavyoma.com/trust"
---

Trust

# What we commit to, in writing

Every line on this page is a line that appears in your quote. None of it is a marketing claim, and none of it changes once you are a client.

1.  [Why India, honestly](https://divyavyoma.com/trust#jurisdiction)
2.  [In every quote(4)](https://divyavyoma.com/trust#commitments)
3.  [What we won't promise(5)](https://divyavyoma.com/trust#non-promises)
4.  [The rest is being written.](https://divyavyoma.com/trust#in-preparation)

Jurisdiction

## Why India, *honestly*

India's data protection law is live. The Board's inquiry and penalty powers begin on 13 November 2026, with full compliance due by May 2027. The law does **not** force your data to stay in India — anyone who tells you otherwise is selling something. What Indian hosting under Divyavyoma gives you is simpler: Indian jurisdiction over the infrastructure and the operator, no exposure to foreign access laws on our own hardware, and an engineer in your time zone when a 72-hour breach clock starts.

The clock

1.  Live nowThe Act is in force.
2.  13 November 2026Inquiry and penalty powers begin.
3.  May 2027Full compliance due.

## In every quote(4)

The full list, including the placement decision and the minimum term, is on [the pricing page](https://divyavyoma.com/pricing).

1.  ### Recovery objectives for your data

    -   nightly backups with tested restores on every managed tier (24-hour recovery point)
    -   15-minute replication on the fully managed tier once our second-node replication is live
    -   zero-data-loss database replication quoted separately
2.  ### Support hours and response targets

    -   Mon–Sat 09:00–19:00 IST
    -   Infra-managed 12 working hours by WhatsApp and email
    -   Fully managed 6 working hours, 2 for critical, with phone
    -   Unmanaged 24–48 hours by email, infrastructure only
3.  ### Your plan B

    a backup copy at Divyavyoma Infra, a written failover procedure, and a standby — on every managed workload, wherever it runs

4.  ### Your exit

    -   standard formats
    -   export within days
    -   free

## What we won't promise(5)

When a workload needs those, we design it onto a hyperscaler under our management and say so in writing.

1.  Unlimited anything.
2.  Five-nines uptime on our own hardware.
3.  Instant failover with zero data loss.
4.  Certifications we don't hold.
5.  Round-the-clock phone support — on any tier, today.

(Our hours are Mon–Sat 09:00–19:00 IST; 24/7 incident response for critical systems arrives on the fully managed tier when our third on-call engineer does, and we'll say so here the day it's true.)

## The rest is being written.

Our full security and data-handling document — sub-processors, retention, incident process, and the certifications we do and do not hold — is in preparation. Until it is published here, ask and we will send you what exists today rather than a summary of it.

[Ask for it](https://divyavyoma.com/pricing#scoping-form)